Generative AI for customer support

Salesforce bets on generative AI agents as the future of customer service The potential of technological capabilities in a lab does not necessarily mean they can be immediately integrated into a solution that automates a specific work activity—developing such...

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Insurance Chatbots Top 5 Use Cases and More

Insurance Chatbots: Use Cases, Benefits & Best Practices People should feel like they are speaking with a human assistant who can provide professional and expert support when needed. The implementation of natural language processing, for example, allows clients to...

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